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The Mortgage Charter has been set up by the UK’s largest lenders, the FCA, and the UK government to give mortgage customers more help and support with their mortgage repayments. Find out more.
"A customer gave £2,972 to a fraudster who impersonated a court official demanding that an unpaid bill be paid. The customer was threatened with bailiffs, only realising later that it was a scam. TSB refunded them in full."
Claire
TSB fraud analyst, Gloucester
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As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK, in 2022.
You can read the full report by visiting www.psr.org.uk/app-fraud-data
This data was provided by major UK banks in response to a request from the PSR and shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.
This data was provided by major UK banks in response to a request from the PSR and shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.
This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.
We're covered by the Financial Services Compensation Scheme (FSCS). This means that any money you hold in a TSB account is protected up to a limit of £85,000 - so you won't lose out.
Never transfer money to, or share passwords with, someone you don’t trust. This includes people online you’ve never met, too-good-to-be-true investments, and companies asking you to transfer funds directly to them.
Fraud refund guarantee
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Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Purchase disputes are not covered by the guarantee. Other conditions apply.
Snugg
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You must be 18+ and a UK resident only to use Snugg’s services.
TSB is an introducer to Snugg. We can’t give you advice about the services they provide. So think carefully when deciding if the services they recommend are right for you.